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Cypress Hills Homeowner Help Desk

We are here to help!

About Us


Welcome to the Cypress Hills LDC Homeowner Help Desk site from the Housing Counseling Office at 3214 Fulton Street. We keep this site up to date with information and opportunities available for Cypress Hills/East New York homeowners including home repair programs, property tax exemptions, and other resources. We help with managing homeowner expenses, a problem with a tenant, unpaid property violations and more. Feel free to reach out to us any time for more information.

Meet The Homeowner help-desk Team

Rosalinda Gutierrez

Foreclosure Prevention & Senior Housing Counselor 


Office: (718) 647-8100

Ext. 107

3214 Fulton St. 

Brooklyn, New York 11208

Rene Arlain

Housing Counseling Division Director


Office: (718) 647-8100

Ext. 105

3214 Fulton St. 

Brooklyn, New York 11208

Shaheda Begum

Homeowner Help-Desk Counselor


Office: (718) 647-8100

Ext. 106

3214 Fulton St. 

Brooklyn, New York 11208

Join Us In These Events:

The Tax Deadline was 4/18/2022. GROW Brooklyn has some options for those still looking to file!



File for an extension TODAY at or

Once you are granted an extension, make sure you file by October 15th.


GrowBrooklyn will be helping residents with approved extension beginning on May 1st. 


Additionally, here are links for taxpayers to self-prepare for free.


FILE YOUR TAXES FOR FREE... With this option, YOU prepare your own tax return; choose your tax software. You can use one of the two options:

1.    TaxSlayer FSA Remote - Click Here!   (Income of less than $72,000) or,

2.    Tax Act - Click Here! (Income under age 56 and under $63,000 AGI, or Eligible for EITC, or Active Duty Military and under $72,000 AGI)"

Relief for Renters & Homeowners - included in recently passed State budget - apply today!


The New York Stat Legislature approved the State budget, which included an additional $800 million for the Emergency Rental Assistance Program (ERAP) and an additional $125 million for the Homeowners Assistance Fund. Apply today - - there are advantages to even being on the waiting list.


The Homeowners Assistance Fund (HAF)'s website has not been updated yet but you should apply for the waiting list as applications will be processed in the order in which they've been received. The Federal Housing Finance Agency (FHFA) also announced on April 6th that Fannie Mae and Freddie Mac (the Enterprises) will require servicers to suspend foreclosure activities for up to 60 days if the servicer has been notified that a borrower has applied for assistance under the Department of the Treasury’s Homeowner Assistance Fund (HAF)For assistance call our Housing Counseling Division and speak to Rene, Shaheda or Rosalinda at 718.647.8100. For more information on HAF, visit

ERAP & LRAP: The State has not yet updated the website for the Emergency Rental Assistance Program or Landlord Rental Assistance Program but with the extra infusion of funds in the State budget and the protections it provides in Housing Court, it is well worth being on the waiting list.

Apply today at: or call CHLDDC at 718.647.8100 for assistance or Good Shepherd Services at (929) 552-2489

Cease and Desist: Register to Protect Your Home!

The Coalition for Community Advancement won a Cease and Desist Zone for a huge portion of CB5! If you are getting harassed to sell your home, please register and report the harassments! 

Here is where you and homeowners can register to be added to the list. It takes less than 2 minutes!
Or you can call 518–473–2728 to request a registration form from the Department of State to be mailed to you.

What is a Cease and Desist Zone and why is it important?

If you are a homeowner in East New York and you have registered your home, real estate investors cannot contact you to try to purchase your home. They legally cannot call, knock on your door, or leave marketing materials on your property without risking fines, criminal charges or loss of real estate licenses.

See here for more information.



COVID 19 safety PSA

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